Michael Perry, a Sparta, NJ, resident and Six Sigma Black Belt, uses the data-driven methodologies of Six Sigma in his role as head of marketing at ClubsGalore.com. ClubsGalore.com, a New York-based business that specializes in quality gifts for all occasions, prides itself on providing superior products. Michael Perry was a welcome addition to the team in 2012 because of his proven success at launching, with the help of Six Sigma, new products that meet the highest of standards.
Six Sigma is a measurement-based quality management strategy used within an organization, focused on identifying errors quickly and minimizing variability in process for an end product that is nearly perfect. For every 1 million opportunities of non-conformance there must be no more than 3.4 errors found, or a project can’t reach Six Sigma Quality. The strict quality control applications of Six Sigma hinge on the people administering the methodology.
The idea of “professionalizing” quality control is a key factor of Six Sigma, which makes the near-perfect level of quality possible. Six Sigma assigns a hierarchy of roles within an organization, which, in descending order, include:
1. Executive Leadership
3. Master Black Belts
4. Black Belts
5. Green Belts
6. Orange Belts
7. Yellow Belts
8. White Belts
Six Sigma roles are used within a number of major US organizations. Michael Perry himself became a Black Belt during his four years at JPMorgan Chase & Co. Through his implementation of the stringent quality-control strategies, he was able to increase revenue by $27 million from 2000 to 2002 while reducing the cost of customer acquisition by 8 percent.